NeelaAcademy is committed to protecting the privacy of all visitors to the NeelaAcademy
website and designing its Services with this commitment in mind. As our customer, you can visit the NeelaAcademy website without having to enter any personal information. Any information we collect depends on the information you provide to us.
By registering or requesting information on this website, you allow us to collect your information, use it, and transfer them under the provisions of this policy.
Being interested in taking some actions in the NeelaAcademy website, you might need to enter your information such as your name and contact details. We may also collect information about your use of the website as well as the information you send us by email.
Disclosure:
The information you provide to us is stored on our secure servers. We may also disclose the information collected about the use of our website to third parties, but this does not include information used to identify you.
Wherever you set up a password, this password will enable you to access certain parts of our website, and you will be responsible for maintaining this password. We urge you not to share this password with anyone.
Unfortunately, data transmission over the Internet is not completely secure. While we make every effort to protect your personal information, we cannot guarantee the security of your data transmission. Therefore, you will be responsible for any transfer. Upon receipt of your information, we will use strict and secure methods to prevent unauthorized access to them.
Countries outside the European Economic Community do not always have strong data protection laws. However, we will always strive to ensure that your information is used under this policy. Except as required by law, we will not share, sell, or distribute any of the information you provide to us.
Cookies
Cookies are small packets of information that we store on your computer. When you log in to our website, our system will store cookies on your computer, unless you have stated your objection when submitting your information to us. Cookies will speed up the next time you visit the site. Cookies also allow us to control and monitor site traffic and personalize site content for you. You can prevent cookies from being saved by activating certain settings in your computer browser, in which case you may not be able to use some of the special features of our website.
Security and data protection:
We use security measures to protect your information from unauthorized access and illegal activity, accidental damage, destruction, or tampering. We will keep your information for as long as the law requires. In certain cases, our website may contain electronic links to other websites. If you wish to visit those sites, their privacy policy and privacy preferences will be valid.
Access and updates:
You have the right to be aware of your confidential information and to ask us to make changes to it to keep it accurate and up to date. Let us know if you would like to do so.
Changes to our Privacy Policy:
Any future changes to our privacy policy will be posted on the website and via email if required.
Rules for participating in NeelaAcademy online classes
Course requirements:
- Internet speed of 128 KB
- Mobile phone/email address to get the code
- Laptop, tablet, or desktop computer equipped with webcam and microphone
You would have this right to ask for a tuition refund if you changed your mind. We will refund you the full tuition till 7 days before starting the course under any circumstances.
Note that if you do not attend the course, the paid amount will not be refunded to the student. If for any reason you were not able to attend the class online, you can view the recorded file of the class after the event in the “View Class” section up to 24 hours after the class.
Before the start of the course, we will have an orientation session in which, the teacher and classmates will get to know each other while the necessary coordination will be done on technical issues.
Each language learner will be in contact with their supporter through the WhatsApp or Telegram platform to get help from them in case of any problems.
Internet disruption or language barrier:
To get better class quality, we suggest that, if possible, connect your laptop or computer system to the Internet via a network cable during your online class instead of Wi-fi connection. In case of internet disruption or slowness by the learner, it is possible to watch the recorded video of the class within 24 hours. Learners should check their audio and video systems before starting online sessions
Definitive audio and video problems:
Technical assistants are constantly monitoring technical issues and the quality of audio and video playback. Therefore, if there is a problem, the technical defect will be notified to the students through the Telegram/WhatsApp group. Therefore, if the learner does not see any announcements about a technical problem, it means that the quality of audio and video playback is good, and if the candidate still has problems receiving audio and video, this problem is not from NeelaAcademy.
Absence and delay:
In case of the absence of more than three sessions, the learner will not be able to continue the course.
Class video recorded:
The recorded video of each session can be viewed on the “View Class” section until 24 hours later. Up to 1 to 3 hours after the end of the class, the recorded file of the class is visible. This file will remain in the account for up to 24 hours for review and then will be deleted automatically. Note that the recorded video of the class is recorded online and automatically. Therefore, it is possible that in parts of the recorded video, due to the speed of the Internet, there are problems such as interruption of audio and video in the final video.
Chat room rules
Sending e-mails, contact numbers, and any membership links in Telegram channels and groups and other virtual networks in the chat room environment is strictly prohibited. if you do any of them, you won’t be allowed to attend the course anymore.
How to support and inform in case of emergency:
Due to the nature of online courses, the students will be informed about these courses online via telegram/WhatsApp. It is necessary to explain that the support and answering of the questions of the registered candidates in the online courses are done only by telegram/ WhatsApp app. Therefore, please do not call or send a message on Instagram about problems or questions about your online course.
Log in from two devices from one account:
It is not possible to share an account. Only one person can attend the class. If the learner’s private account is given to another person to enter the class or the learner uses two devices to enter the class at the same time, both accounts will be closed.
Publishing the content of online courses (photos, videos, text, audio, and class files) are considered illegal in any way. In case of any violations, NeelaAcademy will use the necessary legal tools through legal authorities to follow it up.